Versions affected: V1, V2, V2a, V3, V4, V5, V5a
Description: Anytime a user attempts to launch the game, and they find themselves stuck, or waiting, for an unusually long amount of time at the loading, or black, screen.
*Update* - This issue can stem from a multitude of reasons. For example, when the game launches, the first thing you will see is the "Map View" (the screen where you are represented by a blue orb on a map of the real world). If the game does not know where you are, it cannot load the map. If the map cannot load, the game will not progress, and you will then be "stuck" on the loading screen until it can locate where you are to load the map. But, again, there are a few causes of this issue, so please try out the solutions provided below.
- Make sure the device's location is enabled
- Make sure the device has a stable internet connection
- If your device is a Google Pixel, or uses the Android O operating system, you will need to manually turn on locations and allow permissions for Camera, Location, and Storage of the app in your device's settings.